Retail & Malls · Grocery Store
Kroger
2728 E Main St, Springfield, Ohio, 45503
Google Maps
Updated: 20 May 2026
Authenticity Score: 70/100
About
This Springfield Kroger has a reputation for being hit-or-miss. While many appreciate the convenience and selection, others are frustrated by long lines, understaffing, and inconsistent produce quality. Customer service experiences vary wildly, with some staff being praised as heroes and others criticized for being dismissive.
Our Review Process
20
Most Relevant
12
Newest
20
Highest rating
20
Lowest rating
We analyze 72 public reviews for Kroger using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Variety & Stock
70/100
Crowd Management
45/100
Pro Tip
If you need a cake, call ahead rather than ordering online to ensure it's ready.
Scan, Bag, Go available
Pharmacy delays reported
Pros & Cons
✓ What Works Well
- Great selection
- Helpful baggers like Zach
- Convenient pickup options
✗ Areas to Improve
- Long checkout lines
- Understaffed service desk
- Inconsistent produce quality
Frequently Asked Questions
- Why is the service desk always closed?
- Are the checkout lines always this long?
- Why is the produce sometimes moldy?
User Feedback
Management needs to open more lanes
Pickup service is often delayed
Staff can be very kind when they want to be
Quick Info
- Category Retail & Malls
- Neighborhood Springfield
- City Springfield
- State Ohio
- Postcode 45503
- Country United States
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