Personal Care · Nail Salon
Macy Nails & Spa
3591 28th St SE, Grand Rapids, Michigan, 49512
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Updated: 18 May 2026
Authenticity Score: 74/100
About
This salon is a polarizing spot. Many long-time customers swear by the owner, Linda, and appreciate the clean, professional service. However, there are frequent complaints about rude management, rushed work, and inconsistent quality. It's a place where you might have a great experience or a frustrating one, depending on the day.
Our Review Process
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16
Newest
20
Highest rating
20
Lowest rating
We analyze 76 public reviews for Macy Nails & Spa using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Equipment & Hygiene
75/100
Staff Behavior
60/100
Pro Tip
Try to book with Linda if you want the best experience, as she is highly recommended by long-time clients.
Clean Facility
Walk-ins Welcome
Pros & Cons
✓ What Works Well
- Clean and pleasant environment
- Some highly skilled techs
- Good for pedicures
✗ Areas to Improve
- Rude management
- Rushed work
- Inconsistent quality
Frequently Asked Questions
- Do I need an appointment?
- Is it clean?
- Are they good with designs?
User Feedback
Hit or miss
Staff can be rude
Worth it for some
Quick Info
- Category Personal Care
- Neighborhood Kentwood
- City Grand Rapids
- State Michigan
- Postcode 49512
- Country United States
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