Massage Envy
12840 Walker Br Dr, Suite 300, Charlotte, North Carolina, 28273
Massage Envy in Rivergate has a mixed reputation. While some clients have had great experiences with specific therapists like John, Joe, and Tyanna, many others report significant issues with customer service, scheduling, and billing. The clinic is often criticized for being difficult to book and having poor management communication. Proceed with caution if considering a membership.
We analyze 79 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
If you join, be aware of the 60-day credit expiration policy and read the cancellation terms carefully.
✓ What Works Well
- Some highly skilled therapists
- Convenient location
- Good for occasional visits
✗ Areas to Improve
- Poor customer service
- Difficult membership cancellation
- Scheduling issues
- How do I cancel my membership?
- Are there weekend appointments?
- Do credits expire?
Great massage, terrible admin
Impossible to get an appointment
Membership is a headache
- Category Personal Care
- City Charlotte
- State North Carolina
- Postcode 28273
- Country United States
