Massage Envy
404 Springfield Ave, Berkeley Heights, New Jersey, 07922
Reviews for this location are quite polarized, with many clients loving specific therapists like Will, Colin, and Juan, while others express significant frustration with management and administrative policies. Common complaints involve billing issues, difficulty canceling memberships, and poor communication from the front desk. While the facility itself is often described as clean and relaxing, the administrative hurdles seem to be a major pain point for many members. It is a hit-or-miss experience depending on the therapist and the day.
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Always confirm the final price and session duration before your service starts to avoid billing surprises.
✓ What Works Well
- Some highly skilled and professional therapists
- Clean and calming facility ambiance
- Good variety of wellness services
✗ Areas to Improve
- Difficult membership cancellation process
- Inconsistent front desk service and communication
- Billing and pricing discrepancies
- How do I cancel my membership without issues?
- Which therapists are the most recommended?
- Why are there discrepancies in the advertised pricing?
Therapists like Will are great, but management is a headache.
The facility is nice, but the admin side is a mess.
Booking in advance is essential for the good therapists.
- Category Personal Care
- Neighborhood Berkeley Heights
- City Berkeley Heights
- State New Jersey
- Postcode 07922
- Country United States
