Massage Envy
300 Fifth St, Suite 100, Oswego, Illinois, 60543
Reviews for this location are polarized. While many clients love specific therapists like Keisha and Tanya, there is significant frustration with the membership cancellation process and front desk management. Customers often feel like 'just a number' and report difficulty booking appointments. The quality of the massage is highly dependent on the individual therapist.
We analyze 73 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
Book your appointments months in advance if you are a member to ensure availability.
✓ What Works Well
- Talented individual therapists
- Clean environment
- Heated tables
✗ Areas to Improve
- Difficult cancellation process
- Poor front desk management
- Hard to book appointments
- How do I cancel my membership?
- Why can't I get an appointment?
- Are there hidden fees?
Therapists are great, management is not
Hard to get a spot
Membership is a headache
- Category Personal Care
- City Oswego
- State Illinois
- Postcode 60543
- Country United States
