Massage Envy
345 E Ohio St, Chicago, Illinois, 60611
Massage Envy in Streeterville is a classic franchise experience—it's hit or miss depending on the therapist. Many clients have found their 'go-to' therapist and love the consistency, while others have had terrible experiences with rude front-desk staff, billing errors, and poor communication. It's a convenient spot, but the management and customer service seem to be a major pain point for many.
We analyze 78 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
Request a specific therapist you trust and be very careful with membership terms and billing.
✓ What Works Well
- Some excellent and skilled therapists
- Convenient location
- Good for regular maintenance
✗ Areas to Improve
- Rude and unprofessional front-desk staff
- Billing and membership issues
- Inconsistent quality
- Is it easy to book?
- Are they pushy with memberships?
- Is it clean?
Great therapist, but the front desk is a nightmare.
Membership is a scam, avoid it.
Hit or miss, depends on the therapist.
- Category Personal Care
- Neighborhood Chicago
- City Chicago
- State Illinois
- Postcode 60611
- Country United States
