Matthews Motors Wilmington Service
5723 Market St, Wilmington, North Carolina, 28405
Matthews Motors Wilmington receives highly polarized reviews. While some customers have had great experiences with sales and service, many others report significant issues with customer service, communication, and the quality of repairs. There are frequent complaints about upselling, delays, and a lack of transparency. It is a dealership that requires caution and thorough research before making a purchase or scheduling service.
We analyze 71 public reviews for Matthews Motors Wilmington Service using our data models and filter out spam to highlight only authentic feedback.
If you are buying a car here, get a pre-purchase inspection from an independent mechanic.
✓ What Works Well
- Some helpful and friendly staff
- Wide selection of vehicles
- Some positive service experiences
✗ Areas to Improve
- Poor customer service and communication
- Reports of upselling and hidden costs
- Inconsistent quality of repairs
- Is it a good place to buy a car?
- Are they honest about repairs?
- How is their customer service?
Great buying experience.
Communication is a nightmare.
They try to upsell everything.
- Category Automobile
- Neighborhood North Wilmington
- City Wilmington
- State North Carolina
- Postcode 28405
- Country United States
