Food & Beverage · Fast Food
McDonald's
5520 W Broad St, Richmond, Virginia, 23230
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Updated: 17 May 2026
Authenticity Score: 55/100
About
This McDonald's is frequently criticized for poor service, long wait times, and order inaccuracies. While some customers have had positive experiences with specific staff members, the overall consensus is that the location struggles with consistency and cleanliness.
Our Review Process
20
Most Relevant
15
Newest
20
Highest rating
20
Lowest rating
We analyze 75 public reviews for McDonald's using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Food Taste
40/100
Value for Money
50/100
Pro Tip
If you're in a rush, avoid this location during peak hours; the drive-thru line can be unpredictable.
Inconsistent
Poor Service
Pros & Cons
✓ What Works Well
- Fast when they get it right
- Good value deals
- Some friendly staff members
✗ Areas to Improve
- Frequent order errors
- Long wait times
- Cleanliness issues
Frequently Asked Questions
- Why is the drive-thru so slow?
- Is the lobby open?
- Why is my order always wrong?
User Feedback
Check your bag before leaving
Hit or miss service
Needs better management
Quick Info
- Category Food & Beverage
- Neighborhood Near West End
- City Richmond
- State Virginia
- Postcode 23230
- Country United States
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