5101 Menard Dr, Eau Claire, Wisconsin, 54703
Customers love the prices and the 11% rebate program, but the online experience and corporate customer service are major sources of frustration. Many shoppers feel that once they have your money, the company stops caring. Returns are difficult, and the lack of a direct customer service phone number makes resolving issues a real headache.
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Always keep your receipts and rebate forms organized; the system is strict.
✓ What Works Well
✗ Areas to Improve
Great prices, but don't expect help if something goes wrong.
The rebate program is a nice perk.
Online ordering is a total mess.