Mercedes-Benz of Florence
2199 David H McLeod Blvd, Suite C, Florence, South Carolina, 29501
Customer experiences at this dealership are highly varied. Many praise the sales team for being professional, knowledgeable, and helpful, often highlighting specific staff members who go the extra mile. However, there are significant complaints regarding the service department, including long wait times, poor communication, and perceived overcharging. While some find the buying process seamless, others feel the service quality does not match the luxury brand expectation.
We analyze 74 public reviews for Mercedes-Benz of Florence using our data models and filter out spam to highlight only authentic feedback.
Always get a written estimate for service and confirm loaner vehicle availability before your appointment.
✓ What Works Well
- Professional and knowledgeable sales staff
- Seamless car buying experience for many
- Helpful service advisors in some cases
✗ Areas to Improve
- Long wait times for service
- Poor communication and follow-up
- Perceived high costs and unnecessary add-ons
- Why is the service department so slow?
- Are the repair quotes accurate?
- How can I get a loaner vehicle?
Sales team is top-notch.
Service department needs better organization.
Great experience buying, but service is a headache.
- Category Automobile
- Neighborhood Florence
- City Florence
- State South Carolina
- Postcode 29501
- Country United States
