Microsoft Charlotte
8055 Microsoft Way, Charlotte, North Carolina, 28273
The Microsoft Charlotte campus is generally viewed as a professional and well-designed facility. Visitors appreciate the modern environment and friendly staff during events. However, there are significant complaints regarding Microsoft's broader customer service, particularly concerning Xbox support and account issues. The campus itself is a positive experience, but the company's support systems are a major pain point.
We analyze 61 public reviews for Microsoft Charlotte using our data models and filter out spam to highlight only authentic feedback.
The campus is great for events, but don't expect the local office to resolve broader product support issues.
✓ What Works Well
- Modern and clean campus
- Professional and friendly staff
- Great facilities for meetings
✗ Areas to Improve
- Poor customer service for products
- Difficult to reach by phone
- Frustrating account/support issues
- How do I reach support?
- Is the campus open to the public?
- Why is my account locked?
Campus is great, support is not
Professional environment
Frustrating experience with Xbox support
- Category Other
- Neighborhood Charlotte
- City Charlotte
- State North Carolina
- Postcode 28273
- Country United States
