Mike Castrucci Ford Sales, Inc.
1020 OH-28, Milford, Ohio, 45150
Customers generally rave about the sales team, highlighting a smooth, low-pressure buying process. Many appreciate the honest communication and fair pricing compared to other local dealers. However, the service department faces criticism for poor communication, long wait times, and issues with vehicle preparation. While sales is a major win, service consistency remains a pain point for some.
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✓ What Works Well
- Professional and low-pressure sales staff
- Competitive pricing and transparent deals
- Efficient finance department
✗ Areas to Improve
- Inconsistent service department communication
- Issues with vehicle cleanliness upon delivery
- Delays in parts and recall scheduling
- Is the dealership transparent about hidden fees?
- How is the service department for recall repairs?
- Do they offer fair trade-in values?
Sales team is spot on and makes the process easy.
Service department needs to improve their follow-up.
Great bang for the buck on new vehicle purchases.
- Category Automobile
- City Milford
- State Ohio
- Postcode 45150
- Country United States
