Automobile · Auto Repair & Tire Center

Monro Auto Service and Tire Centers

901 Boston Post Rd, Old Saybrook, Connecticut, 06475

Google Maps Updated: 19 May 2026
Authenticity Score: 60/100
About

Monro Auto Service and Tire Centers in Old Saybrook has a very mixed reputation. While some customers appreciate the quick service and friendly staff, there are numerous complaints about deceptive pricing, poor communication, and incompetent repairs. It is a shop where experiences are highly inconsistent, and many customers advise going elsewhere.

Our Review Process
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We analyze 77 public reviews for Monro Auto Service and Tire Centers using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 50/100
Transparency 40/100
Pro Tip

Verify all pricing in person before authorizing any work, as phone quotes may differ.

Tire services
Oil changes
Pros & Cons

✓ What Works Well

  • Fast and efficient service for some
  • Friendly staff in some instances
  • Convenient location

✗ Areas to Improve

  • Deceptive pricing and bait-and-switch tactics
  • Poor communication and scheduling
  • Reports of incompetent repairs
Frequently Asked Questions
  • Do you offer oil change appointments?
  • Can you handle tire repairs?
  • Do you provide price quotes over the phone?
User Feedback

Beware of bait and switch.

Fast and good service.

Terrible customer service.