NAPA Auto Parts
1333 S Halsted St, Chicago Heights, Illinois, 60411
This NAPA location is generally seen as a reliable place to get parts, with many customers praising the helpful and knowledgeable staff. However, there are some reports of poor customer service and frustration with warranty claims. It's a corporate store, so they usually have a good inventory, but the experience can be hit or miss depending on the staff member you deal with.
We analyze 59 public reviews for NAPA Auto Parts using our data models and filter out spam to highlight only authentic feedback.
Keep your receipts! Warranty claims can be difficult without them, even if they know you bought the part there.
✓ What Works Well
- Helpful and knowledgeable staff
- Good inventory of parts
- Clean and well-organized store
✗ Areas to Improve
- Inconsistent customer service
- Difficulty with warranty claims
- Some reports of rude behavior
- Do you honor lifetime warranties?
- Can you help me diagnose a part issue?
- Do you have this part in stock?
The staff is usually great, but watch out for the manager.
They have everything you need, just be prepared for a wait.
Good prices and quality parts, but service can be inconsistent.
- Category Automobile
- Neighborhood Chicago Heights
- City Chicago Heights
- State Illinois
- Postcode 60411
- Country United States
