Nissan of Cool Springs Service Center
212 Comtide Ct, Franklin, Tennessee, 37067
This service center has a very polarized reputation. While some customers praise the friendly and helpful advisors, many others report significant issues with communication, long wait times, and poor service quality. There are frequent complaints about the difficulty of reaching staff and the lack of accountability for mistakes. It is often described as a frustrating experience for those with newer vehicles.
We analyze 71 public reviews for Nissan of Cool Springs Service Center using our data models and filter out spam to highlight only authentic feedback.
Document everything and consider escalating to corporate if the local shop is unresponsive.
✓ What Works Well
- Friendly individual service advisors
- Comfortable waiting area
- Convenient location
✗ Areas to Improve
- Poor communication and follow-up
- Long wait times for appointments and repairs
- Inconsistent service quality
- Why is my vehicle still having the same issue?
- Are loaner cars available?
- Why is it so hard to reach someone by phone?
Some customers feel like they are being upsold.
The quality of repairs is often questioned.
Staff turnover seems to impact the consistency of service.
- Category Automobile
- Neighborhood Cool Springs
- City Franklin
- State Tennessee
- Postcode 37067
- Country United States
