Northeast Rehab
5 Morgan Hwy, Suite 4, Scranton, Pennsylvania, 18508
Northeast Rehab receives highly polarized reviews. While some patients praise specific doctors for their expertise and care, a significant number of reviews highlight major issues with administrative staff, communication, and billing. Many patients report feeling like 'just a number' and express frustration with long wait times and poor phone responsiveness. It is a practice where the quality of care depends heavily on which provider you see.
We analyze 73 public reviews for Northeast Rehab using our data models and filter out spam to highlight only authentic feedback.
If you have an issue, ask for a supervisor immediately rather than waiting for a callback.
✓ What Works Well
- Some highly skilled doctors
- Comprehensive treatment options
- Clean facility
✗ Areas to Improve
- Poor administrative communication
- Rude front desk staff
- Billing and insurance issues
- Why is it so hard to reach someone by phone?
- Are the injections covered by insurance?
- How do I get a manager to call me back?
Dr. Kim is great, but the front desk is a nightmare.
They don't return calls, it's like a black hole.
Great doctors, but the admin side needs a total overhaul.
- Category Health & Medical
- City Scranton
- State Pennsylvania
- Postcode 18508
- Country United States
