Northeastern Eye Institute
40 Dallas Shopping Center, Dallas, Pennsylvania, 18612
The clinical care provided by the doctors is generally well-regarded, with many patients praising their thoroughness and expertise. However, the administrative side of the practice is a major pain point. Patients frequently report difficulty reaching the office by phone, poor customer service from the front desk, and significant delays in receiving glasses.
We analyze 70 public reviews for Northeastern Eye Institute using our data models and filter out spam to highlight only authentic feedback.
If you need to check on your order, it is often more effective to visit the office in person than to call.
✓ What Works Well
- Thorough and knowledgeable doctors
- Good quality eye exams
- Clean and modern facility
✗ Areas to Improve
- Extremely poor customer service
- Difficult to reach by phone
- Long delays in receiving glasses
- Why can't I reach anyone by phone?
- When will my glasses be ready?
- How do I resolve a billing issue?
Great doctor, but the front desk is a nightmare.
I've been waiting weeks for my glasses with no update.
They never return calls, even in emergencies.
- Category Health & Medical
- City Dallas
- State Pennsylvania
- Postcode 18612
- Country United States
