Novant Health Lab Services - Cape Fear
5301 Wrightsville Ave, Wilmington, North Carolina, 28403
Reviews for this facility are highly mixed. Many patients report long wait times, poor communication, and unprofessional staff behavior in the ER. Conversely, some patients have had excellent experiences with specific surgical teams and technicians, praising their kindness and efficiency. The general consensus is that the facility is inconsistent, with some departments performing well while others struggle with basic patient care and administrative tasks.
We analyze 76 public reviews for Novant Health Lab Services - Cape Fear using our data models and filter out spam to highlight only authentic feedback.
If you have a non-emergency need, try to schedule specific procedures rather than relying on the general ER.
✓ What Works Well
- Some departments are efficient and thorough
- Kind and professional surgical staff
- Clean facility in certain areas
✗ Areas to Improve
- Excessive wait times in the ER
- Poor communication and administrative follow-up
- Inconsistent staff professionalism
- Why is the wait time so long?
- How do I get my medical records?
- Why was I overcharged for my visit?
The surgical team was amazing, but the ER was a nightmare.
Staff seemed more interested in gossiping than patient care.
Efficient and kind during my MRI.
- Category Health & Medical
- Neighborhood Wilmington
- City Wilmington
- State North Carolina
- Postcode 28403
- Country United States
