NTB-National Tire & Battery
10779 Lincoln Trail, Fairview Heights, Illinois, 62208
This NTB location is highly praised by many for its friendly, professional staff and efficient service. Customers often highlight the honesty of the team, noting that they don't push unnecessary repairs and sometimes even perform small fixes for free. However, there is a significant divide, with other customers reporting long wait times, poor communication, and issues with repair quality. It seems to be a shop where the experience depends heavily on the specific staff member you work with.
We analyze 78 public reviews for NTB-National Tire & Battery using our data models and filter out spam to highlight only authentic feedback.
If you have an appointment, confirm it the day before and arrive early to ensure you are in the queue.
✓ What Works Well
- Friendly and professional staff
- Efficient service
- Honest repair recommendations
✗ Areas to Improve
- Long wait times
- Inconsistent communication
- Occasional poor repair quality
- Do I really need an appointment?
- Are they honest about repair needs?
- How long will the service take?
Fixed my tire for free, very honest.
Waited hours for a simple service.
Staff was rude and dismissive.
- Category Automobile
- Neighborhood Fairview Heights
- City Fairview Heights
- State Illinois
- Postcode 62208
- Country United States
