OnPointe Care
5905 Stage Rd, Memphis, Tennessee, 38134
OnPointe Care is a polarizing clinic. Many patients swear by Dr. Bah and the medical providers, citing their compassion and effectiveness. However, there is a significant amount of feedback regarding poor administrative support, billing errors, and long wait times. It seems like a place where the medical care is solid, but the front-end experience can be hit or miss, leading to frustration for many.
We analyze 78 public reviews for OnPointe Care using our data models and filter out spam to highlight only authentic feedback.
Always get a receipt when you pay at the office to avoid future billing disputes.
✓ What Works Well
- Compassionate and skilled medical providers
- Clean and well-kept facility
- Same-day appointment availability
✗ Areas to Improve
- Inconsistent front desk and support staff
- Billing and financial communication issues
- Long wait times for walk-ins
- Do they have on-site X-ray capabilities?
- Why am I getting a bill so long after my visit?
- Is it better to make an appointment or walk in?
Dr. Bah is a lifesaver, but the front desk is a mess.
Great medical care, but the billing department is shady.
Don't let the bad reviews scare you; the doctors are top-notch.
- Category Health & Medical
- Neighborhood Bartlett
- City Memphis
- State Tennessee
- Postcode 38134
- Country United States
