Oxmoor Toyota Service
8003 Shelbyville Rd, Louisville, Kentucky, 40222
Oxmoor Toyota Service has a very polarized reputation. While some customers appreciate the professional environment and quick turnaround for routine maintenance, many others report significant frustrations with communication, long wait times, and questionable repair quality. There are recurring complaints about staff not returning calls and issues with parts being installed incorrectly. It seems like a hit-or-miss experience depending on which advisor you get.
We analyze 77 public reviews for Oxmoor Toyota Service using our data models and filter out spam to highlight only authentic feedback.
If you have a recall or complex issue, document everything and follow up in person if you don't hear back within 24 hours.
✓ What Works Well
- Professional waiting area
- Quick routine maintenance for some
- Knowledgeable advisors (when reachable)
✗ Areas to Improve
- Poor communication and follow-up
- Long wait times for scheduled appointments
- Inconsistent repair quality
- Why is it so hard to get a call back?
- Are they honoring the paint recall?
- Why did my service take 3 hours with an appointment?
Service has taken a nose dive.
They are honest about what needs fixing.
I won't be back after this experience.
- Category Automobile
- Neighborhood Lyndon
- City Louisville
- State Kentucky
- Postcode 40222
- Country United States
