PACE HEAP
255 Union St, New Bedford, Massachusetts, 02740
PACE is a vital community resource, with many users expressing deep gratitude for their fuel assistance and support programs. The staff is often described as helpful and kind. However, the phone system is a major source of frustration, with long wait times and difficulty reaching a live person. Some users have also reported inconsistent experiences with staff friendliness.
We analyze 70 public reviews for PACE HEAP using our data models and filter out spam to highlight only authentic feedback.
If you have trouble reaching them by phone, visiting the office in person may be more effective.
✓ What Works Well
- Helpful and kind staff
- Essential support programs
- Community impact
✗ Areas to Improve
- Difficult phone system
- Long wait times
- Inconsistent staff friendliness
- How do I apply for fuel assistance?
- What are your hours?
- Can I check my application status?
A godsend for the community
Phone system is frustrating
Staff is very helpful
- Category Other
- City New Bedford
- State Massachusetts
- Postcode 02740
- Country United States
