Pep Boys Auto Service & Tires
2500 Salem Rd SE, Conyers, Georgia, 30013
Pep Boys on Salem Road has a very polarized reputation. Some customers have had excellent experiences, praising specific staff members for their honesty and helpfulness. However, there are many reports of poor communication, long wait times, and questionable repair practices. It seems to be a location where the experience depends heavily on which technician or manager you work with. It is a large chain, so expect corporate-style service.
We analyze 74 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Ask for specific staff members like Marlon or Ken, as they are frequently mentioned as the most helpful.
✓ What Works Well
- Helpful staff for some
- Convenient location
- Good for routine maintenance
✗ Areas to Improve
- Inconsistent repair quality
- Long wait times
- Poor communication regarding status
- Do they honor warranties?
- Why are there long delays?
- Are they honest about repair needs?
Marlon and Ken are great.
Repairs sometimes require multiple visits.
Wait times can be very long.
- Category Automobile
- City Conyers
- State Georgia
- Postcode 30013
- Country United States
