Pep Boys Auto Service & Tires
9415 E Independence Blvd, Matthews, North Carolina, 28105
Pep Boys in Matthews has a very polarized reputation. Many customers praise the friendly, professional, and efficient service, often highlighting the helpfulness of staff like Luis and Tom. However, there are numerous complaints about poor communication, dishonest business practices, and misdiagnoses that have led to further issues. While some find it a great place for routine maintenance, others strongly advise against it due to concerns about quality and integrity.
We analyze 73 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Always get a second opinion if you are unsure about a major repair recommendation.
✓ What Works Well
- Friendly and professional staff
- Efficient service for some
- Good communication for some
✗ Areas to Improve
- Reports of dishonest business practices
- Inconsistent quality of work
- Poor communication for others
- Do you offer free diagnostics?
- Can you handle European vehicles?
- Is there a warranty on your repairs?
Great service, very professional.
Dishonest and unreliable.
Be careful with the final invoice.
- Category Automobile
- Neighborhood Matthews
- City Matthews
- State North Carolina
- Postcode 28105
- Country United States
