Pep Boys Auto Service & Tires
1001 Breckenridge Ln, Louisville, Kentucky, 40207
This Pep Boys location is highly polarizing. While some customers have had great experiences with specific managers and quick service, a large number of reviews highlight significant issues with customer service, long wait times, and questionable repair practices. Many users feel they have been overcharged or pressured into unnecessary services. It's a location that seems to struggle with consistency and professionalism.
We analyze 72 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Always get a second opinion for expensive repairs and be wary of aggressive upselling tactics.
✓ What Works Well
- Some staff are very helpful
- Convenient location
- Open on Sundays
✗ Areas to Improve
- Poor customer service
- Long wait times
- Aggressive upselling
- Why is the wait so long?
- Are they honest about repairs?
- Do they honor coupons?
They tried to upsell me on everything.
Great service from the manager, but the shop is hit or miss.
Avoid this place if you want honest work.
- Category Automobile
- Neighborhood St. Matthews
- City Louisville
- State Kentucky
- Postcode 40207
- Country United States
