Pep Boys Auto Service & Tires
1177 Boston Rd, Springfield, Massachusetts, 01119
Pep Boys on Boston Road has a very mixed reputation. While some customers have had positive experiences with friendly and helpful staff, there are numerous complaints about long wait times, poor communication, and concerns about the quality of work. Many customers feel that the service department is disorganized and that they are often pressured into unnecessary repairs. It is a shop where experiences can vary greatly.
We analyze 75 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
If you have an appointment, be prepared for potential delays and always get a second opinion on major repairs.
✓ What Works Well
- Friendly staff (sometimes)
- Convenient location
- Wide range of services
✗ Areas to Improve
- Long wait times
- Poor communication
- Reports of unnecessary upselling
- How long will my service take?
- Do you offer a warranty?
- Can I book an appointment online?
Great service, very helpful.
Waited hours for a simple service.
Disorganized and unprofessional.
- Category Automobile
- Neighborhood Springfield
- City Springfield
- State Massachusetts
- Postcode 01119
- Country United States
