PetSmart
3553 W Genesee St, Syracuse, New York, 13219
This location is heavily criticized for poor animal care, particularly in the fish and small animal departments. Many customers report seeing sick or dead animals and receiving inaccurate, condescending advice from staff. While some groomers receive high praise, the overall reputation is damaged by these serious welfare concerns and unprofessional service.
We analyze 76 public reviews for PetSmart using our data models and filter out spam to highlight only authentic feedback.
If you need pet care advice, consult a veterinarian rather than the store staff.
✓ What Works Well
- Some talented groomers
- Convenient location
✗ Areas to Improve
- Poor animal welfare
- Unprofessional staff
- Inaccurate care advice
- Are the fish healthy?
- Is the grooming service good?
- Why is the staff so rude?
Fish tanks are in terrible condition.
Grooming team is hit or miss.
Staff needs better training.
- Category Personal Care
- Neighborhood Syracuse
- City Syracuse
- State New York
- Postcode 13219
- Country United States
