Planned Parenthood - South Austin Health Center
201 E Ben White Blvd, Bldg. B, Austin, Texas, 78704
Patients generally praise the clinical staff for being kind, non-judgmental, and knowledgeable. Many feel the care is top-notch and the environment is safe. However, there is significant frustration regarding billing errors and communication issues. Some users report feeling blindsided by costs or insurance coding problems. Overall, the medical care is spot on, but the admin side needs work.
We analyze 75 public reviews for Planned Parenthood - South Austin Health Center using our data models and filter out spam to highlight only authentic feedback.
Always ask for a breakdown of billing codes before leaving the clinic to avoid surprise charges later.
✓ What Works Well
- Compassionate and non-judgmental clinicians
- High quality of reproductive care
- Affordable sliding scale options
✗ Areas to Improve
- Inconsistent billing and insurance coding
- Long wait times on the phone
- Occasional rude front desk staff
- Do you accept Medicaid or Medicare?
- Can I get an exact price estimate before my visit?
- Why was my visit coded incorrectly?
The doctors are amazing and make you feel safe.
Billing is a headache and takes forever to resolve.
Front desk staff can be hit or miss with their attitude.
- Category Health & Medical
- Neighborhood South Austin
- City Austin
- State Texas
- Postcode 78704
- Country United States
