Platinum Volkswagen - Parts & Service
45 Nelson Ave, Hicksville, New York, 11801
Platinum Volkswagen Service in Hicksville has a mixed reputation. While many customers appreciate the professionalism of advisors like Tom and Karen, there are recurring complaints about poor communication, long wait times, and aggressive upselling. Some customers have reported issues with repair quality and transparency, leading to frustration. It is a convenient location, but customers should be cautious.
We analyze 73 public reviews for Platinum Volkswagen - Parts & Service using our data models and filter out spam to highlight only authentic feedback.
Always get a second opinion if you are unsure about recommended repairs.
✓ What Works Well
- Professional and friendly service advisors
- Convenient location
- Good communication from some staff
✗ Areas to Improve
- Long wait times for service
- Aggressive upselling of unnecessary repairs
- Poor communication regarding repair status
- Do they provide loaner cars?
- Is the service transparent?
- How do they handle warranty claims?
Tom was great and kept me updated.
They tried to upsell me on unnecessary repairs.
The service was slow and communication was poor.
- Category Automobile
- Neighborhood Hicksville
- City Hicksville
- State New York
- Postcode 11801
- Country United States
