Putnam Ford Service
101 California Dr, Burlingame, California, 94010
Putnam Ford Service is a mixed bag. Many customers love the sales team and specific service advisors like Robert and Frank, citing great communication and helpfulness. However, a significant number of reviews highlight major issues with phone responsiveness, long wait times, and poor communication regarding parts availability. It seems like a hit-or-miss experience depending on who you work with.
We analyze 74 public reviews for Putnam Ford Service using our data models and filter out spam to highlight only authentic feedback.
Request a specific service advisor like Frank or Robert to ensure better communication.
✓ What Works Well
- Helpful sales staff
- Detailed inspection videos
- Loaner cars available
✗ Areas to Improve
- Poor phone communication
- Long wait times for parts
- Inconsistent service updates
- Is there a loaner car available?
- Why is it so hard to reach someone by phone?
- Are the diagnostic fees standard?
Robert in sales was fantastic and very helpful.
Service department is often overwhelmed and hard to reach.
Great work when they finally get to it.
- Category Automobile
- Neighborhood Burlingame
- City Burlingame
- State California
- Postcode 94010
- Country United States
