Automobile · Auto Glass
Safelite AutoGlass
124 Lakeview Dr, Charleston, West Virginia, 25313
Google Maps
Updated: 19 May 2026
Authenticity Score: 70/100
About
Safelite in Charleston has a very mixed reputation. While some customers report quick and professional service, many others complain about poor workmanship, long wait times, and lack of communication. Issues with damaged trim, leaks, and poor customer service are frequently mentioned. It seems to be a hit-or-miss experience.
Our Review Process
20
Most Relevant
17
Newest
20
Highest rating
20
Lowest rating
We analyze 77 public reviews for Safelite AutoGlass using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
55/100
Transparency
50/100
Pro Tip
Inspect the work thoroughly before leaving the shop.
Pros & Cons
✓ What Works Well
- Quick and efficient service for some
- Friendly staff in some cases
- Clean facility
✗ Areas to Improve
- Poor workmanship and quality control
- Long wait times and scheduling issues
- Lack of communication and accountability
Frequently Asked Questions
- How long for a windshield replacement?
- Do you offer mobile service?
- Is the work guaranteed?
User Feedback
Hit or miss experience.
Workmanship needs improvement.
Communication is often lacking.
Quick Info
- Category Automobile
- Neighborhood Charleston
- City Charleston
- State West Virginia
- Postcode 25313
- Country United States
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