Safelite AutoGlass
131 Placerville Dr, Placerville, California, 95667
Safelite in Placerville has a mixed reputation. Many customers praise the individual technicians for being professional, friendly, and efficient. However, there are frequent complaints about the company's centralized customer service, long wait times, and issues with insurance billing. While the local work is often good, the overall corporate experience can be frustrating.
We analyze 79 public reviews for Safelite AutoGlass using our data models and filter out spam to highlight only authentic feedback.
Try to deal directly with the local shop rather than the national call center if possible.
✓ What Works Well
- Professional and friendly technicians
- Convenient mobile service
- Fast repair times
✗ Areas to Improve
- Poor centralized customer service
- Issues with insurance billing
- Inconsistent appointment management
- Do they offer mobile service?
- How do I handle insurance claims?
- Is there a warranty on the glass?
Technician was great, but the phone support is a nightmare.
Fast, professional, and easy to schedule.
They made the insurance process very difficult.
- Category Automobile
- City Placerville
- State California
- Postcode 95667
- Country United States
