SERVPRO of Longview/Kelso
1425 Alabama St, Suite G, Longview, Washington, 98632
This team is highly praised for their compassionate and efficient response during stressful disaster situations. Customers frequently mention that the staff, particularly Shawn and Linda, make them feel supported and informed throughout the restoration process. While the majority of reviews are glowing, there are some serious allegations regarding billing practices and communication from a small group of dissatisfied customers. Overall, they are seen as a reliable partner when things go wrong, provided the administrative side is managed well.
We analyze 77 public reviews for SERVPRO of Longview/Kelso using our data models and filter out spam to highlight only authentic feedback.
Document all interactions and keep a close eye on the billing process to ensure it aligns with your insurance coverage.
✓ What Works Well
- Compassionate and supportive staff
- Fast emergency response
- Effective insurance coordination
✗ Areas to Improve
- Billing transparency concerns
- Occasional administrative delays
- Communication gaps on complex jobs
- How do they handle insurance claims?
- Are they available for 24/7 emergencies?
- What is the process for billing?
They made a disaster feel manageable.
The team was professional and kept me in the loop.
Be careful to verify all billing details with your insurance.
- Category Home Services
- City Longview
- State Washington
- Postcode 98632
- Country United States
