Automobile

Shults Ford Wheeling

95 Robinson Dr, Triadelphia, West Virginia, 26059

Google Maps Updated: 19 May 2026
Authenticity Score: 65/100
About

Shults Ford in Wheeling is a polarizing dealership. While some customers have had great experiences with specific sales staff like Mike DeArdo, many others report significant issues with the service department, including long wait times, poor communication, and unresolved mechanical problems. It's a place where your experience can vary wildly depending on who you deal with.

Our Review Process
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Highest rating
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We analyze 79 public reviews for Shults Ford Wheeling using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 40/100
Transparency 45/100
Pro Tip

If you're buying, ask for Mike DeArdo, but be cautious with service appointments.

New and used sales
Service center
Pros & Cons

✓ What Works Well

  • Helpful sales staff
  • Good selection
  • Some positive service experiences

✗ Areas to Improve

  • Poor service communication
  • Long wait times
  • Unresolved mechanical issues
Frequently Asked Questions
  • Do you have this car?
  • Can I schedule an appointment?
  • Is my car ready?
User Feedback

Sales is great, service is lacking

Hit or miss experience

Needs better organization