Stephens Plumbing & Heating, Inc.
747 Ogden Ave, Downers Grove, Illinois, 60515
Stephens is widely considered a reliable, family-owned staple in the community. Customers appreciate their integrity, fair pricing, and the fact that they don't push unnecessary repairs. While there are occasional complaints about scheduling or specific technician experiences, the overall sentiment is very positive, with many long-term customers.
We analyze 78 public reviews for Stephens Plumbing & Heating, Inc. using our data models and filter out spam to highlight only authentic feedback.
They are known for honesty; if they say you don't need a replacement, you probably don't.
✓ What Works Well
- Family-owned integrity
- Fair and transparent pricing
- Reliable long-term service
✗ Areas to Improve
- Occasional scheduling mix-ups
- Some reports of rude office staff
- Wait times for estimates
- Do you offer free estimates?
- Are you a family-owned business?
- How quickly can you respond to an emergency?
They told me I didn't need a new furnace, just a cleaning.
Stephens is my go-to for all plumbing needs.
The office staff can be a bit grumpy.
- Category Home Services
- Neighborhood Downers Grove
- City Downers Grove
- State Illinois
- Postcode 60515
- Country United States
