Sullivan Tire & Auto Service
44 Bass Ave, Gloucester, Massachusetts, 01930
Sullivan Tire & Auto Service in Gloucester is a mixed bag. Many customers love the friendly, professional staff and the convenience of their online booking. However, there are significant complaints about long wait times, misdiagnosed issues, and poor customer service when things go wrong. It seems to be a high-volume shop where personal attention can sometimes suffer.
We analyze 74 public reviews for Sullivan Tire & Auto Service using our data models and filter out spam to highlight only authentic feedback.
Use their website to book appointments, but call ahead to confirm they have the parts in stock.
✓ What Works Well
- Convenient online appointment system
- Friendly and knowledgeable staff
- Good for routine tire work
✗ Areas to Improve
- Long wait times for service
- Reports of misdiagnosed mechanical issues
- Inconsistent customer service
- Is it worth the price for major repairs?
- How reliable is their diagnostic service?
- Do they honor their work guarantees?
Great experience with new tires and alignment.
They couldn't figure out why my car wouldn't start.
Staff is friendly but the shop is often overwhelmed.
- Category Automobile
- City Gloucester
- State Massachusetts
- Postcode 01930
- Country United States
