The Eye Group - Chapman Highway
7220 Chapman Hwy, Knoxville, Tennessee, 37920
The Eye Group on Chapman Highway receives mixed reviews. Many patients praise the doctors for being thorough, kind, and professional, often highlighting Dr. Cross and Dr. Lain. However, there is a recurring theme of frustration regarding the front office staff, long wait times, and recent changes in business policies that have made ordering glasses or getting prescriptions filled more difficult. While the clinical care is generally seen as high quality, the administrative side of the practice has left some long-time patients feeling like just a number.
We analyze 66 public reviews for The Eye Group - Chapman Highway using our data models and filter out spam to highlight only authentic feedback.
The doctors are excellent, but be prepared for potential delays with the front office staff.
✓ What Works Well
- Thorough eye exams
- Friendly and skilled doctors
- Clean facility
✗ Areas to Improve
- Rude front desk staff
- Long wait times
- Inflexible glasses ordering policies
- Why did the policy on glasses change?
- Are walk-ins accepted?
- How long does it take to get my glasses?
Great doctor, but the front office is a headache.
They used to be better before the business was sold.
Dr. Cross is the best in town.
- Category Health & Medical
- City Knoxville
- State Tennessee
- Postcode 37920
- Country United States
