Personal Care · Nail Spa

Top Nails

620 Eastern Bypass, D, Richmond, Kentucky, 40475

Google Maps Updated: 18 May 2026
Authenticity Score: 68/100
About

This salon has seen a lot of changes, and the reviews reflect that. While some long-time clients miss the old management, others appreciate the new team. There are complaints about long waits, rushed services, and some rough handling, but also plenty of praise for specific techs who do great work. It's a spot where you might get a fantastic set one day and a mediocre one the next.

Our Review Process
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Highest rating
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We analyze 76 public reviews for Top Nails using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Equipment & Hygiene 58/100
Staff Behavior 62/100
Pro Tip

Check who the current owner/manager is before booking, as service quality has fluctuated with ownership changes.

Walk-ins Welcome
Nail Art Available
Pros & Cons

✓ What Works Well

  • Friendly staff when they aren't rushed
  • Good variety of nail styles
  • Reasonable pricing

✗ Areas to Improve

  • Long wait times even with appointments
  • Inconsistent quality of work
  • Reports of rough handling
Frequently Asked Questions
  • Is it under new management?
  • Why are the wait times so long?
  • Do they accept walk-ins?
User Feedback

Used to be better

Great work if you get the right tech

Management changes have impacted service