Health & Medical · Pharmacy
Walgreens
501 Caperton Dr, Richmond, Kentucky, 40475
Google Maps
Updated: 20 May 2026
Authenticity Score: 85/100
About
This pharmacy is highly polarizing. While some customers praise the professional and helpful staff, many others report long wait times, poor communication, and errors with prescriptions. It's a convenient location, but the service consistency is a major concern for many.
Our Review Process
20
Most Relevant
13
Newest
20
Highest rating
20
Lowest rating
We analyze 73 public reviews for Walgreens using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Medical Expertise
60/100
Admin Efficiency
40/100
Pro Tip
Call ahead to confirm your prescription is actually ready before driving over.
Drive-thru pharmacy
Vaccinations available
Pros & Cons
✓ What Works Well
- Helpful staff
- Convenient location
- Clean store
✗ Areas to Improve
- Long wait times
- Poor communication
- Prescription errors
Frequently Asked Questions
- Why is my prescription not ready?
- Are the wait times always this long?
- Can I speak to a real person?
User Feedback
Great bang for the buck on essentials.
Staff is spot on when they're not busy.
Needs better management.
Quick Info
- Category Health & Medical
- City Richmond
- State Kentucky
- Postcode 40475
- Country United States
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