Ulta Beauty
5553 Sierra Springs Ln, Fort Worth, Texas, 76123
This Ulta location has a very polarized reputation. Many customers love the salon services, especially stylists like Dani and Carla, and find the store clean and well-stocked. However, there are frequent, serious complaints about poor customer service, lack of greetings, and even allegations of racial profiling. It's a convenient location, but the service experience is highly inconsistent.
We analyze 78 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
If you need help, try to find a specific stylist in the salon rather than relying on floor staff.
✓ What Works Well
- Great salon services
- Clean and well-stocked store
- Convenient location
✗ Areas to Improve
- Poor customer service
- Allegations of racial profiling
- Inconsistent staff friendliness
- Is the salon good?
- Are they helpful?
- Is it clean?
Dani is a queen.
Customer service is hit or miss.
Very clean store.
- Category Retail & Malls
- Neighborhood Fort Worth
- City Fort Worth
- State Texas
- Postcode 76123
- Country United States
