Ulta Beauty
2113 Matthews Township Pkwy, D, Matthews, North Carolina, 28105
Ulta Beauty in Matthews is a convenient spot for beauty products and salon services. Many customers appreciate the wide selection and the helpfulness of specific staff members. However, there are recurring complaints about inconsistent customer service, unorganized testers, and issues with salon appointments. While some have had great experiences with stylists, others have felt ignored or pressured by sales staff. It is a standard retail experience with varying levels of service quality.
We analyze 74 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
If you need specific help, try to find a staff member who isn't busy with stocking; some are much more knowledgeable than others.
✓ What Works Well
- Wide variety of beauty products
- Convenient location
- Some highly skilled salon stylists
✗ Areas to Improve
- Inconsistent customer service
- Unorganized or broken testers
- Issues with salon scheduling
- Do they offer salon services?
- Is the store well-stocked?
- How is the return policy?
Staff was very helpful and knowledgeable.
I felt stalked by the sales staff.
Salon services were great.
- Category Personal Care
- Neighborhood Matthews
- City Matthews
- State North Carolina
- Postcode 28105
- Country United States
