Ulta Beauty
Retail & Malls · Beauty Retailer

Ulta Beauty

2625 Scottsville Rd, Suite 340, Bowling Green, Kentucky, 42104

Google Maps Updated: 18 May 2026
Authenticity Score: 75/100
About

Ulta Beauty in Bowling Green is a mixed bag for shoppers. Many appreciate the wide variety of products and the helpfulness of specific staff members, especially in the salon. However, there are recurring complaints about store cleanliness, long wait times for services, and inconsistent customer service. It is a convenient spot for a quick beauty haul, but experiences can vary wildly depending on who is working.

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We analyze 76 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Variety & Stock 85/100
Crowd Management 60/100
Pro Tip

Use your rewards points to get free products; it is a real bang for the buck.

Wide product range
In-store salon services
Pros & Cons

✓ What Works Well

  • Great selection of beauty products
  • Helpful and knowledgeable salon staff
  • Convenient location in the mall

✗ Areas to Improve

  • Store cleanliness issues
  • Long wait times for salon appointments
  • Inconsistent customer service
Frequently Asked Questions
  • Do you accept Klarna in-store?
  • What is the return policy without a receipt?
  • Can I book a bridal party appointment?
User Feedback

Sadé is fantastic for hair cuts.

The store can be messy at times.

Rewards program is a great perk.