Retail & Malls · Beauty Store
Ulta Beauty
1956 Charlotte's Way, Washington, Missouri, 63090
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Updated: 18 May 2026
Authenticity Score: 78/100
About
Ulta is a convenient, popular spot for beauty products, with many clients appreciating the wide selection and helpful staff. However, there are some significant complaints about customer service, return policies, and occasional service failures. It’s a great place for many, but be sure to check your products and clarify policies before making a purchase.
Our Review Process
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Most Relevant
14
Newest
20
Highest rating
18
Lowest rating
We analyze 72 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Variety & Stock
90/100
Crowd Management
75/100
Pro Tip
Check your products carefully before leaving the store, as returns can be tricky.
Wide selection
Full-service salon
Pros & Cons
✓ What Works Well
- Wide product selection
- Helpful staff for some
- Convenient location
✗ Areas to Improve
- Customer service issues
- Return policy concerns
- Inconsistent service
Frequently Asked Questions
- Do they do color?
- Is it good for skin care?
- How to book?
User Feedback
Hit or miss on service.
Great selection.
Mixed reviews on management.
Quick Info
- Category Retail & Malls
- Neighborhood Washington
- City Washington
- State Missouri
- Postcode 63090
- Country United States
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