Ulta Beauty
2381 Iron Point Rd, Folsom, California, 95630
Ulta Beauty in Folsom has a very polarized reputation. While some clients appreciate the wide selection of products and helpful staff, many others report poor customer service, aggressive upselling, and a lack of professionalism. The store's atmosphere is often described as unwelcoming, with some clients feeling profiled or followed. It's a convenient spot for beauty products, but the service experience is consistently a point of contention.
We analyze 75 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
Check online stock before driving to the store to avoid disappointment.
✓ What Works Well
- Wide selection of products
- Convenient location
- Good rewards program
✗ Areas to Improve
- Poor customer service
- Aggressive upselling
- Unwelcoming atmosphere
- Do you have this product in stock?
- What is your return policy?
- Can I get help finding a shade?
Great selection, but service is lacking.
Felt followed and uncomfortable.
Management needs to improve staff training.
- Category Retail & Malls
- Neighborhood Folsom
- City Folsom
- State California
- Postcode 95630
- Country United States
