Ulta Beauty
15 Holyoke St, Holyoke, Massachusetts, 01040
Ulta Beauty in Holyoke has a very polarized reputation. Many customers love the wide variety of products and the helpfulness of specific staff members like Shannon and Anna. However, there are numerous complaints about poor customer service, rude management, and a lack of assistance on the floor. Some shoppers feel like they are being watched or treated with suspicion, which creates an uncomfortable environment.
We analyze 74 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
If you need help, try to find a specific associate who has been helpful in the past, as general floor service can be hit-or-miss.
✓ What Works Well
- Wide variety of brands
- Helpful and friendly individual staff
- Clean and organized store
✗ Areas to Improve
- Poor customer service
- Rude management
- Feeling watched or mistrusted
- Are there testers available?
- Is the staff helpful?
- Is it a safe environment?
Felt like I was being followed
Great selection of makeup
Management is unhelpful
- Category Personal Care
- Neighborhood Holyoke
- City Holyoke
- State Massachusetts
- Postcode 01040
- Country United States
