Ulta Beauty
135 Skokie Valley Rd, Highland Park, Illinois, 60035
Customers are split on this spot. Many appreciate the convenience and specific staff members who are spot on with their skills. However, others feel the service is hit or miss, citing issues with returns and pushy sales tactics. Some folks feel like they are being watched while shopping, which kills the vibe. It is a mixed bag of great finds and frustrating service.
We analyze 73 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
Check the store's specific return policy before buying, as it seems to vary by manager.
✓ What Works Well
- Convenient location
- Some staff are very knowledgeable
- Good product variety
✗ Areas to Improve
- Inconsistent return policy
- Staff can be pushy with sales
- Some customers feel monitored
- Can I return items without a phone number?
- Why are the staff following me?
- Do you carry specific high-end brands?
Staff needs better training on returns.
Great for introverts who know what they want.
Some employees are super helpful and sweet.
- Category Personal Care
- City Highland Park
- State Illinois
- Postcode 60035
- Country United States
