Ulta Beauty
26110 Ingersol Dr, Novi, Michigan, 48375
Ulta Beauty in Novi is a large, well-stocked store that many customers enjoy for its variety of products. However, the store has a significant number of complaints regarding customer service, with many reports of rude or dismissive staff and poor management. While some employees are praised for being helpful and knowledgeable, the overall customer experience is often marred by negative interactions. It's a convenient location, but the service quality is inconsistent.
We analyze 75 public reviews for Ulta Beauty using our data models and filter out spam to highlight only authentic feedback.
If you need help, look for the associates who are actively working the floor, as they are often more helpful than the front desk.
✓ What Works Well
- Wide product selection
- Clean and organized
- Some helpful staff
✗ Areas to Improve
- Rude customer service
- Poor management
- Inconsistent staff behavior
- Do they have a salon?
- Is it clean?
- Are they helpful?
Great selection but rude staff
Very clean store
Customer service needs improvement
- Category Retail & Malls
- City Novi
- State Michigan
- Postcode 48375
- Country United States
