University Kia
2718 La Salle Ave, Waco, Texas, 76706
The sales experience at University Kia is frequently praised, with many customers finding the staff helpful and the process smooth. However, the service department is a major pain point, with numerous reports of poor communication, long delays, and unresolved issues. It is a classic case of a great sales team overshadowed by a struggling service center.
We analyze 77 public reviews for University Kia using our data models and filter out spam to highlight only authentic feedback.
If you buy here, consider finding an independent shop for your routine maintenance.
✓ What Works Well
- Helpful and friendly sales staff
- Smooth car buying process
- Good selection of vehicles
✗ Areas to Improve
- Poor service department communication
- Long wait times for repairs
- Issues with service quality
- Why is it so hard to get a service appointment?
- Is the service department reliable?
- How is the after-sales support?
Sales team is top-notch.
Service department is a headache.
Communication needs to improve.
- Category Automobile
- City Waco
- State Texas
- Postcode 76706
- Country United States
