UT Health Austin
1601 Trinity St, Building A, Austin, Texas, 78712
Patients are impressed by the modern facility and the high quality of the medical providers. However, the administrative side—specifically billing and the phone system—is a major source of frustration. Many feel the system is too complex and impersonal, leading to long waits and billing errors.
We analyze 73 public reviews for UT Health Austin using our data models and filter out spam to highlight only authentic feedback.
Once you are an established patient, try to use the online portal instead of calling to avoid the phone system.
✓ What Works Well
- Top-notch medical providers
- Beautiful, modern facility
- On-site lab services
✗ Areas to Improve
- Disastrous phone and scheduling systems
- Incompetent billing department
- Lack of transparency in pricing
- Why is the phone system so difficult?
- How do I get a refund for overpayment?
- Is parking validated?
Great doctors, terrible admin
The facility is beautiful but the system is broken
Billing is a total headache
- Category Health & Medical
- Neighborhood Downtown
- City Austin
- State Texas
- Postcode 78712
- Country United States
