Vision Source Hickory Hills
9400 S Roberts Rd, Hickory Hills, Illinois, 60457
Vision Source Hickory Hills has a long-standing reputation, with many patients visiting for decades. The doctors are generally seen as knowledgeable and thorough. However, recent reviews point to growing pains, including issues with billing transparency, scheduling errors, and occasional lapses in customer service. While many still swear by the quality of the eye exams, the administrative side seems to be causing frustration for some. It is a spot that relies heavily on its history, but current management of appointments and costs needs a spot-on fix.
We analyze 74 public reviews for Vision Source Hickory Hills using our data models and filter out spam to highlight only authentic feedback.
Always confirm if a scan is covered by your insurance before agreeing to it during your exam.
✓ What Works Well
- Experienced and thorough optometrists
- Long-term patient loyalty
- Comprehensive eye exams
✗ Areas to Improve
- Billing and hidden cost transparency issues
- Scheduling and appointment management problems
- Inconsistent customer service experiences
- Are they accepting new patients?
- Why was I charged for this scan?
- Do they have a wide selection of frames?
The doctors are great, but the front desk needs better organization.
Ask for a full breakdown of costs before starting any tests.
They have been my go-to for 30 years.
- Category Health & Medical
- City Hickory Hills
- State Illinois
- Postcode 60457
- Country United States
